MGA Operations · 3 June 2026 · 9 min read
The Growth Paradox: Why Scaling Your MGA Often Breaks the Engine That Built It
The $100M GWP milestone is the North Star for most MGAs. The cold reality is that your infrastructure is the silent killer of it. The same sales momentum you fought to build will destroy the back end that supported your early days — unless you sequence the operating moves that separate the MGAs that compound from the MGAs that stall.
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Insurance Technology · 28 May 2026 · 9 min read
The MGU Technology Decision: Don't Pay a Consulting Army to Build What Already Exists
Two kinds of expensive mistakes: buying cheap technology that can't do the job, or buying powerful technology and paying a fortune to teach it your business. Lessons from three CRM/AMS implementations — and why Kinetic went live on Novidea in 90 days with no outside consultants.
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AI & Operations · 28 May 2026 · 8 min read
AI Agents Are Powerful. But Can You Trust Them in Production?
There is a moment every company reaches with AI. At first it feels like magic — then reality shows up. The question changes from "can we build an agent?" to "can we trust this agent inside real business workflows?" A field guide to governed, accountable AI.
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